F.A.Q.

What is the paysafecard bonus?

Paysafecard is our partner and gives you 10% discount on event tickets if you buy your ticket with paysafeard.

How does that work?

You buy your ticket here using your paysafecard and get your ticket per mail after 2-3 work days.

What's the difference between buying tickets here and other ticket platforms?

The tickets are exactly the same, hence the 10% discount.

Can buy my ticket also on Eventbrite?

Yes, but not with paysafecard or the 10% discount.

Is there a minimum age requirement to be able to attend?

Yes, you have to be 12 or older.

Do tickets have fixed seating?

You may choose any seat in your ticket level. Weekend and Weekend Plus Ticket holders can even sit together in the ranks! But our Premium guests have the best seats in the house and sit right in the middle of the player walk-in.

Does my ticket grant me access on all three days?

Of course! All currently available ticket types grant you access to ESL One Hamburg 2018 on Friday 26th, Saturday 27th and Sunday 28th.

Can I buy merchandise at the arena?

Yes, of course! There will be merchandise shops at the venue.

Anything else I should know? Like Bagsize, Food & Camera rules?

The arena doesn’t allow big bags inside the venue that exceed A4 format and all bags need to be searched at the entrance, which could cause delays getting people into the Arena. And please also note that only point and shoot, or action cameras can be brought into the arena. Cameras with interchangeable lenses and DSLR cameras are not permitted as well as food items and drinks from outside.

But what am I going to eat and drink?

There is a variety of food stands and vendors directly inside the arena and you may even take your meal directly to your seat. Alternatively, you can also exit the arena and have your lunch or dinner outside the stadium and then re-enter.

Can i leave and re-enter the Barclaycard arena?

Sure, once you have a wristband, you can leave and re-enter as many times as you want. Last re-entry is during the last match of the day though, so make sure to come back.

What if I can’t come? Can I give my ticket to a friend even though my name is on the ticket?

Yes, don’t worry! The name doesn’t have to be changed and you can give your ticket to your friend without any problems.